Shipping & Returns
Depending on the shipping service selected, orders placed on annaled.com can be delivered every working day of the week. Express delivery is available for all destinations and Standard delivery is available in some countries. All relevant delivery options available for your order and to your destination will be displayed at checkout.
Free shipping on all orders in Latvia!
Free International shipping on orders over 300EUR.
Our orders in Latvia can be delivered by Latvian Post or Omniva parcel locker that will be choosed by customers provided shipping address.
Our International orders can be delivered by TNT or DPD.
- Receive your purchase 2-7 business days after your order has been accepted
- Delivered 9am-6pm, Monday to Friday
Appropriate quality goods’ return.
1. Client has the right to refuse to receive the processing or paid-up goods:
a) before delivery/receiving – at any time;
b) after delivery/receiving – within 7 days, excluding the day of purchase.
Requirements for the return of appropriate quality goods:
a) goods are in original, salable condition;
b) a document verifying the fact and terms of the purchase of these goods.
2. Seller shall reimburse the cost of the returned goods to the customer except for the shipping costs and processing commissions charged for seller.
A refund occurs within 14 working days from the date seller receives a written statement from the client.
Client has the right to exchange goods for a similar one if the current does not satisfy the color, style, size, or items stated within 14 days starting from the delivery date.
In case there is no similar product in stock at the moment of replacement, the seller has the right to cancel the execution of the purchase contract and request from the client a return of the amount paid for the returned goods. Refunds performed by the terms in p.2
RETURNS of defective goods
The customer has the opportunity to return the goods of improper quality of purchase and file an application for refund of the amount paid for the product in the period of warranty or of the expiry date. Client also the right to request a replacement of the defective goods or eliminating its defects.
Money is returned the same way client selected to pay for the goods, except the cases when the transaction required additional information about the buyer (money transferred in cash, electronic cash terminals, etc.) Payments are made within 14 workings starting from the day seller receives a written statement from the client and are made according to conditions stated in point 1a.
If you have any questions about your order, shipping, returns or refunds, please feel free to contact us!
-Via Email: email@example.com
-Via Phone: +371 29502901